Service Time is Not “Me” Time

While the rule is not to self disclose, only do so when it substantiates a point that addresses a customer’s needs.  Don’t use your relationship as an opportunity to vent your feelings.  In fact, rule of thumb: just listen! Active listening places the proper focus on your customers’ needs. It also creates an environment of trust.  If you talk or share too much, the customer may feel like you’re more of a “friend” versus an advisor.  This will ultimately change the dynamics of your relationship as a service provider.

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